Terms of Service
Legal terms governing the use of MustSeen Bridge Engine API and related services
1. Agreement Overview
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "User", or "you") and Aaron Technologies OÜ ("Company", "we", "us", or "our"), an Estonian limited liability company, governing your access to and use of the MustSeen Bridge Engine API platform and services.
Agreement Formation
By creating an account, accessing our API, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are acting on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Service Provider
Aaron Technologies OÜ
Sepapaja 6, 15551 Tallinn, Estonia
Registry Code: 17336129
Estonia
Governing Law
These Terms are governed by Estonian law and European Union regulations. Any disputes shall be resolved in Estonian courts with jurisdiction in Tallinn.
2. Service Description
MustSeen Bridge Engine API
A B2B travel intelligence API service that processes unstructured travel inquiries and converts them into structured, actionable data for travel businesses. The service includes natural language processing, intent extraction, and data enrichment capabilities.
Core Features
- • Natural language travel inquiry processing
- • Intent extraction and classification
- • Destination and date recognition
- • Travel preference analysis
- • Structured data output (JSON/XML)
- • Real-time API responses
Service Levels
- • Developer tier: Testing and development
- • Professional tier: Production usage
- • Enterprise tier: High-volume processing
- • Custom solutions available
- • 24/7 technical support (paid tiers)
3. User Obligations
Acceptable Use
Use the API only for legitimate travel business purposes
Respect rate limits and usage quotas specified in your plan
Maintain secure handling of API credentials and access tokens
Comply with all applicable laws and regulations in your jurisdiction
Prohibited Activities
- • Reverse engineering, decompiling, or attempting to derive source code
- • Using the service for illegal activities or fraud
- • Attempting to overwhelm or damage our infrastructure
- • Sharing API credentials or reselling access without authorization
- • Processing personal data without proper legal basis and consent
- • Using the service to compete directly with our business
Data Protection Obligations
You are responsible for ensuring that any personal data you process through our API complies with applicable data protection laws (GDPR, local privacy laws). This includes obtaining necessary consents, implementing appropriate security measures, and respecting data subject rights.
4. Service Level Agreement (SLA)
Availability Target
Monthly uptime guarantee for Professional and Enterprise tiers
Response Time
95th percentile API response time under normal load
Support Response
Maintenance Windows
Scheduled maintenance: Sundays 02:00-06:00 CET with 48h advance notice
SLA Exceptions
SLA guarantees do not apply during force majeure events, scheduled maintenance windows, issues caused by third-party services beyond our control, or problems resulting from customer misuse of the API.
5. Liability & Limitations
Service Warranty
We warrant that our services will substantially conform to the documentation provided. However, the service is provided "as is" and we make no warranties regarding uninterrupted or error-free operation, or that the service will meet all specific requirements.
Liability Cap
Our total liability for any claims arising from these Terms or use of our services is limited to:
or €10,000, whichever is lower
Excluded Damages
We exclude liability for indirect, incidental, special, consequential, or punitive damages, including lost profits, business interruption, or data loss.
Customer Indemnification
You agree to indemnify and hold us harmless against claims arising from: (a) your use of the service in violation of these Terms, (b) your violation of applicable laws, (c) your processing of personal data without proper authorization, or (d) claims that your content infringes third-party rights.
6. Termination
Customer Termination
You may terminate your account at any time through the dashboard or by contacting support. Termination is effective at the end of your current billing period.
Our Termination Rights
We may terminate your access immediately for material breach of these Terms, illegal activities, or non-payment after 30 days written notice.
Data Retention
Upon termination, we will retain your data for 30 days to allow for reactivation, then permanently delete it unless legally required to retain it longer.
Survival
Sections relating to payment obligations, liability limitations, intellectual property, and dispute resolution survive termination.
Questions about these Terms? Contact us at legal@must-seen.com